At spiderhoodiewears.com, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we offer an exchange option under the conditions outlined below.
Eligibility for Exchange
You may request an exchange if:
- The item is unused, unworn, and in its original condition
- Original tags and packaging are intact
- The exchange request is made within 7 days of receiving your order
- Proof of purchase (order number or receipt) is provided
Non-Exchangeable Items
We do not accept exchanges for:
- Items that have been worn, washed, or damaged by the customer
- Items purchased during sales or promotional offers
- Gift cards (if applicable)
Exchange Process
To request an exchange:
- Contact us at support@spiderhoodiewears.com within 7 days of delivery
- Provide your order number and reason for exchange
- Our support team will guide you through the next steps
Items sent back without prior approval will not be accepted.
Exchange Shipping Costs
- Customers are responsible for return shipping costs
- We will cover the shipping cost for sending the exchanged item back (in case of wrong or defective items)
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery
- Include clear photos of the issue
- We will arrange an exchange at no additional cost
Exchange Timeframe
Once we receive and inspect the returned item, the exchange will be processed within 5–7 business days. Delivery time may vary based on location.
International Orders
For international orders, customers are responsible for any customs duties or taxes related to the exchange shipment.
Contact Us
If you have any questions regarding our Exchange Policy, please contact us:
Website: spiderhoodiewears.com
Email: support@spiderhoodiewears.com