1. What products do you sell?
We offer premium streetwear including t-shirts, hoodies, sweatshirts, and pants. All products are designed for comfort, durability, and modern style.
2. Where do you ship?
We provide worldwide shipping, with a primary focus on customers in the United States (USA).
3. How long does shipping take?
Shipping times depend on the option selected:
- 7–8 business days: $29
- Within 21 business days: $19
Delivery times are estimates and may vary due to customs or external factors.
4. What currency do you use?
All prices on spiderhoodie-co.com are displayed in USD.
5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use it to track your order at any time.
6. Can I return or exchange my order?
Yes. Returns and exchanges are accepted within 7 days of delivery, provided items are unused and in original condition.
Please review our Refund & Returns Policy and Exchange Policy for full details.
7. What if I receive a damaged or incorrect item?
If you receive a damaged, defective, or wrong item, contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund.
8. Are shipping charges refundable?
Shipping charges are non-refundable, except in cases where the item is defective or incorrect.
9. Can I cancel or modify my order?
Orders can only be canceled or modified before they are shipped. Please contact us as soon as possible after placing your order.
10. How can I contact customer support?
You can reach us anytime at:
Email: support@spiderhoodiewears.com